Good
morning Readers,
This post tells you my observation to the
restaurant which regards to my assignment in Service Psychology by Ms. Yuliana,
my beautiful teacher. Let’s read it.
This was Saturday night on August, 31st
2013 at 17.00 PM. I walked alone passing Blok M Square among hundreds lovely
couples in it. My first purpose was D’cost Restaurant but there’s not enough
money in my wallet. Let’s check other restaurants. Finally, I took a lift that
take me up to 5th floor — Blok M Square’s Food Court. A lot of
restaurants tried attracting me, until one of Bakso Malang Karapitan (BMK)’s
greeter smiled and greeted to me ”Silahkan
kakak”. I loved it.
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| Mr. Rizal, the waiter |
Firstly, no one of the staff was seating me. I
chose a table number 16 in the center. So crowded at that time. A minute later,
the greeter came and gave a 2 menu books, BMK and Gokana (Ramen & Teppan).
Actually they’re merged restaurant. I chose BMK’s menu and ordered “Nasi Goreng
Kastu Ayam and Es Teh Manis”. I wrote them in the Captain’s Order. There’s no
staff took my order until I called him. My Waiter’s name is Rizal. He smiled
and checked my order without repeat it and said “Rp 32.000”. “Apa? Saya ga
ngerti mas” I said. “Jumlahnya Rp 32.000 mbak, harus dibayar diawal” He
answered. Then, I gave the money.
 |
| Nasi Goreng Katsu & Es Teh Manis |
Secondly, 5 minutes later my food came still
with Mr. Rizal. He smiled eventhough he looked tired. He served 2 restaurants.
He said “Nasi Goreng Katsu” and put it. Two minutes later my drink came with
another staff and put it. He also checked my ordered was complete or not. I
enjoy it. Uuuum yummy, the food is delicious with Chicken Katsu in it. While I
was eating, I spied the gesture of the staffs in hectic time. They work around
and the guests called them for everything. They came to the customers and help
the them. Sometimes, a handsome staff help with flat face while a standard
looking staff help with smile. I took pictures of the staffs.
Thirdly, I finished my eating and the restaurant
went normally. I looked all of staff busy to clean the table and sweep the
floor. They could joking for a moment. If there was a customer they could
escorting to the table. I tried to attract them with added my order. Mr. Rizal came and smiled
handling me. Everything went normally for a while until at 18.00 PM, but no
hope after this because that was Saturday Night. I prepared go home and asked a
staff to take me a picture. Next, I left the restaurant and the greeter greeted
me. I felt she was gossiping me with another staff because I was a Suspicious Guest.
 |
| Mr. Trainee, took an order |
 |
| Mr. Rizal, Served another guest |
 |
| Mr. Trainee, handled a guest |
That’s all of my experience of this assignment.
My conclusion is every restaurant is having different type of serving based on
the type of restaurant itself. Background of the waiter/ waitress also dealing
with the way they service. If the waiter have a restaurant service and self
management education, he would be a great waiter. Or he has been working in
restaurant service for years, he also would be talented waiter. To be great
waiter/ waitress is easy as long as we keep learning and smile.
By Maya Novita Sari
STP SAHID JAKARTA
